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3. Describe your understanding on how including key performance indicators (KPIs) in the operational plan to measure organisational performance is essential. Indude in your response

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3. Describe your understanding on how including key performance indicators (KPIs) in the operational plan to measure organisational performance is essential. Indude in your response what Benchmarking is, list at least 3 alternative approaches to developing KPIs and give at least 5 examples of some typical KPIs usethorganisations

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