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3. Monitor risk control measures The final part of this assessment requires you to review the following information: Assume that it is one year later

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3. Monitor risk control measures The final part of this assessment requires you to review the following information: Assume that it is one year later and the retail stores are now established in Brisbane, Sydney and Melbourne. Each store employs a Manager, 2 full-time retail assistants and several casual staff. Due to the increase in the number of staff, a recruitment, selection and induction policy and procedure has been put in place. However, other human resources systems have not yet been put in place such as performance management. Both of the original customer service officers who trained up to be manager have left the company. In addition, a further two managers were employed and have also left. Reasons cited by staff for leaving are as follows: I was given initial training but I felt I needed ongoing professional development to do my job well which I didn't get. The pay wasn't enough for the job - I was employed as a customer service officer and only got a small pay rise to take on the manager job. Too little pay for too much work. Not enough guidance from senior management about the expectations of the job. 22. Based on the above email, send a short email to the CEO, outlining the situation and identifying at least two further risk control measures, which you believe should be put in place

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