3. The Healthcare sector is one the most prominent in the service sector. Many processes are involved in this sector by various organisation. Hence it becomes critical for Healthcare Institutes to plan their processes in different ways to provide the best possible services to their customers. Highlight the attempts of these organisations from the following aspects as given below.

a. The customer need not be involved in all the processes, and consequently the Healthcare Institutes' services need not plan all the components of their facilities to please the customers as well as make them visible to customers. Discuss this aspects of facility planning with the concept of Decoupling of processes. (5 Marks)

b. To ensure that all processes will run effectively and error free, how can the healthcare services adopt the concept of Service Design (Blueprinting) during the planning phase of service operations.

Subject : Service Operations Management