3. The main appeal of any managerial approach is the expectation that it will enhance organizational performance. Through involvement in strategic-management activities, managers and employees achieve a better understanding of an organization's priorities and operations.

a) Identify three companies that use outsourcing effectively. Explain how and why those firms utilize this management approach. (10 marks) (CLO2:PLO6:C2) (CLO2:PLO8:C2)

b) Identify recent political and legal, economic, socio-cultural and technological trends that significantly affect organizations. (10 marks) (CLO2:PLO6:C2) (CLO2:PLO8:C2)