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3) The staff at Zane's meets every Saturday morning before the store opens and discusses what went on during the week. If Chris Zane reprimanded

3) The staff at Zane's meets every Saturday morning before the store opens and discusses what went on during the week. If Chris Zane reprimanded an employee at this meeting about the way he/she had handled a customer request during the week, this would be an example of ________ control

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