3. The three broad goals of the HCAHPS survey include (1) to collect consistent data on patients per- in order to incentivize hospitals to improve their quality of care, and (3) to enhance accountability for spectives of their care that allow for comparison between hospitals, (2) to publicly report survey data care provided. A department director was complaining about the time that it takes to review and ana- lyze the results of the HCAHPS survey, and the value to the organization. Construct a defense for how and why the organization can benefit from participating in the HCAHPS survey and what the organi- zation can learn from the results of the survey.