3. Update the existing Communication Policy & Procedures to ensure that the: Policy section contains a section relating to staff consultation and its importance in work processes Policy section contains a section relating to interpersonal communication styles that should be adhered to ensuring diversity is respected The following interpersonal communication styles are recommended: Keep it simple. Use simple language and avoid words that are complex or those that have double meanings. Keep it formal. Avoid communicating informally until you have a rapport with the customer. Avoid humour as this might not be acceptable. Avoid using negative questions or answers. These are typically misinterpreted by non-English speaking customers. Procedure section contains a procedure in how staff consultation should be taken including the steps involved in the process. Your procedures must include step procedures about Identify, Implement, and Evaluate. Note: In the policies you should make reference the organisations' Code of Ethics where applicable