3. Which balanced scorecard perspective consists primarily of lagging indicators? a) Customer perspective b) Financial perspective c) Internal business perspective d) Learning and growth perspective

4. Kyla Corp. monitors performance using return on investment (ROI). The asset values used to compute Kyla's ROI are similar to the values reported on the company's balance sheet, which management finds convenient. However, the calculated ROI is increasing even though the net income has remained steady. Which of the following statements best reflects this situation? a) Kyla appears to be using the historical cost approach to calculate ROI; the net book value method is more commonly used. b) Kyla appears to be using the net book value approach to calculate ROI; the net realizable value method would provide more stable ROI numbers. c) Kyla appears to be using the net book value approach to calculate ROI; the historical cost method would provide more stable ROI numbers but has other drawbacks. d) Kyla appears to be using the net realizable value method to calculate ROI, which is the more commonly used method.

5. Which of the following statements with respect to how not-for-profit organizations (NFPOs) compare with profit-oriented organizations is true? a) Because they do not need to show a profit, NFPOs have much more flexibility than profit-oriented organizations with respect to their activities. b) NFPOs usually have an easier time attracting and retaining qualified board members than profit-oriented organizations. c) Unlike profit-oriented organizations, NFPOs never have to be concerned about tax implications resulting from their decisions. d) NFPOs tend to be more labour intensive than profit-oriented organizations.