3. Write a one-page paper describing two suggested approaches to communicating with the hard-to-work-with user. No matter what company or what department is involved, there is always bound to be that one hard- to-get-along-with person, whether it be because they're loud, bossy, combative, defensive, arrogant or all of the above plus some. This one person can make any job or project very difficult to complete, simply because of their behavior. The key for any successful manager is to determine just how best to approach and communicate with this person in order to keep things moving along towards completion. While this is often times a very touchy subject, it can be addressed in either a direct or indirect approach. The indirect approach involves taking subtle and suggestive actions hoping to receive the desired response or result. A very important part of being indirect is to take a calm and patient approach. The manager needs to monitor this person's actions and behaviors with others and listen to their tactics to best assess how to influence them in the proper direction. It may be as simple as anticipating and avoid topics or circumstances that may set this person off. When speaking with them it helps to buffer negative topics in between positive. When in a meeting and this person is drowning everyone else out and won't let anyone else talk, politely thank them for their input and ideas and direct questions to someone else by saying something like "Maybe Joe or Suzy have suggestion or ideas to add as well". Indirect communication involves a lot of hinting vague wordage and use of nonverbal actions like gestures, facial expressions, tone, pauses or periods of silence. This approach basically involves learning how to stroke this persons ego so the project or meeting can move on, which can end up causing ill feelings with coworkers and loss of respect for the manager. The problem with the indirect approach is it leaves too much to misinterpretation and really just avoids and ignores the main issue altogether. With the direct approach, the key is to be very clear, decisive and assertive. Sometimes offending or upsetting someone can't be avoided and the point needs to be made clear. If this person keeps interrupting the manager may need to cut them off and inform them someone else was speaking, but with