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30 (1 point) Which of the Four l's of service refers to the fact that the perceived quality of service often depends upon the skill
30 (1 point) Which of the Four l's of service refers to the fact that the perceived quality of service often depends upon the skill level of the individual who supplies the service? Inconsist
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Enterprise
Authors: William B. Gartner; Marlene G. Bellamy
1st edition
978-0324130850, 324130856, 978-0324786552
