3.1. Identify all items that could be identified as business tools.

3.2. Construct a register form that will cover all tools identified in question 1.

3.3. Fill in all details with the information from the case. 3.4. Identify the items that should have a training plan.

3.5. Pick three of the tools listed in question one and identify any key issues that should be considered about the use of the tool and that should be explained to the user. 3.6. List any procedures or steps that management should introduce in the future to improve the operation and management of business tools.