3.1 Joe Ngubane was really frustrated as this was the fourth week in a row that the tyres did not arrive in time from their supplier. The car manufacturer was facing major downtime losses because of these delays. Joe wants to relook at his supply chain strategy as his job is now on the line. Advise Joe on the SCOR model and how he can apply it. (12)

3.2 As part of this process, provide Joe with a report on the supply chain metrics he can use to evaluate performance and identify improvements to the design and operation of his supply chain.