3.1 Recall several successful team members you have encountered in classroom or work groups in the past. Which membership competencies did these teammates display? What were their effects on the group's or team's performance?

3.2 Think of a supervisor you have worked for in the past. Was this person's supervision oriented toward leadership or management? What behavior did you see that supports your assessment?

3.3 Have any of your supervisors used the symbolic behaviors of leadership described in this chapter? Which strategies did they employ? How effective were these strategies, and why?

3.4 Google the "Reading the Mind in the Eyes Test." Take the test and submit it for scoring. The score represents your empathy abilities. What was your score on the test? Have some of your friends take the test. Did you score better or worse than your friends? Think of a friend who is very sensitive to other peoples' feelings and emotions. Have him or her take the test. Did he or she score better or worse than you? In future conversation in and out of class, practice interpreting peoples' emotions through their nonverbal cues, especially their eye behavior. Empathy abilities can be improved with practice.

3.5 Create an agenda for one of your classes with enough detail so that someone who did not attend can understand what happened. Show your agenda to someone who did not attend the class. Can this person understand the basic outline of that class period? If not, rewrite the agenda in the appropriate detail.

3.6 Recall your last creative or innovative idea. It could be an idea that you came up with for a class assignment or something new you proposed at work. Was this idea an example of lateral thinking, horizontal thinking, or some combination of the two?

3.7 List a conflict you have had with a classmate or coworker in the past month. List the positions people took. List the interests that motivated your positions. Put yourself in the shoes of the other person, and attempt to list the major interests for each position he or she took. Compare the two lists of interests. Can you see any problem-solving solutions that meet the interests of both parties? If not, what compromises could be worked out to resolve this conflict?