32) A holistic analysis of an organizations performance by examining factors such as customer perspective, internal perspective, innovation & learning perspective, etc. is known as:

	A.	financial ratio analysis
	B.	organizational culture analysis
	C.	balanced scorecard analysis
	D.	organizational culture analysis

33) Which of the following is associated with the Balanced Scorecard approach?

	A.	it offers a quick fix solution but not a long-term solution
	B.	it is not a quick fix solution
	C.	it does not require cultural change
	D.	it does not require employee involvement in improvement