3)(20 pts.)

For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth.

1. gross margin percentage

2. defect rates

3. service response time

4. market share

5. new-product development

6. information system availability

7. customer satisfaction

8. revenue growth

9. setup time

10. employee turnover rates

This is all the information provided.