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33. An example of a nonfinancial measure for customer satisfaction is: A) number of defective units shipped as a percentage of total units shipped
33. An example of a nonfinancial measure for customer satisfaction is: A) number of defective units shipped as a percentage of total units shipped B) the cost of warranty claims by customers C) liability claims incurred to the company D) rework costs due to inefficiency
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Accounting Principles
Authors: Jerry Weygandt, Paul Kimmel, Donald Kieso
12th edition
1119132223, 978-1-119-0944, 1118875052, 978-1119132226, 978-1118875056
