33) wh edics nformation and an opportunity to peuve the Brnl's conmenit A) less time is involved. ) it offers spontaneity. D) everyone has a telephone E)the buyer is a- tive audience." 38) Bill Gates predicts that A) customer expectations. will become the primary valae-added fanction. C) customer satisfaction. D) suggestion selling E) call reports. 39) Selling a product that is not directly related to the product you have sold to a customer is called: A) unethical selling B) cross-selling C) referral selling. D) customer service. 40) Research shows that customers who have good customer service experience tell average of A)2people about it. B) 4 C) 6 D) 8 E) 10