35) A car wash services 200 customers in one hour on a lovely Saturday afternoon. The car wash employs 7 washers at $8 per hour and uses $50 of water and $5 of electricity per hour. An appropriate measure of multifactor productivity is: A) 1.03 cars/S. B) 0.97 cars/S. C) 1.8 cars/$. D) 3.53cars/$ om 30) A professor is expected to cover 16 chapters in an operations management text each semester. The class is scheduled to meet for one hour three times a week for 15 weeks, One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters using two boxes of chalk and case of bourbon. What is the professor's labor productivity? A) 0.4 chapters per hour. BI 1.25 chapters per week Q 1.06 chapters per week D) 0.27 chapters per hour. 37) Which of the following approaches to process improvement could be described as competitive benchmarking? A) Employees at VERIZON ignore the way they have always processed customer orders and design an entirely new way to do so. B) Employees at VERIZON purchase a AT&T phone plan and analyze it to look for ideas for their next generation data sharing plans. C) Employees at VERIZON visit General Motors to pick up ideas on processing customer orders. D) Employees at VERIZON take classes in quality improvement because the company paid for it. 38) Which of the following approaches to process improvement could be described as process benchmarking? A) Employees at McDonald's ignore the way they have always processed customer orders and design an entirely new way to do so. B) Employees at the campus housing and dining service visit the Marriott Residence Inn to pick up ideas on managing long-term guests. C) Employees at Ford purchase automobiles from an array of car manufacturers and take them ap to get design ideas for their next generation Taurus. D) Employees at Telsa take classes in quality improvement and make small, incremental change their battery production processes