37 and 38

QUESTION 37 Service providers are often more limited than manufacturers in selecting work methods, assigning jobs, scheduling work, and exercising control over operations because: O services are highly standardized. of their tangibility. services are not labor-intensive. Oservices cannot be customized. O of their need for customer contact. QUESTION 38 Simon works as a medical transcriptionist. She is required to log in 40 hours in four days and take three days off. Simon's work schedule is an example of: O job enrichment. O flextime. O job enlargement. O job sharing. O compressed work week