38. The obligation of a business to contribute to society is called 39. A decision that involves a conict of values, forcing you to choose among bad options is called an 40. A formal, written document that denes the ethical standards of an organization is called a o 41. For a code of ethics to be effective, there has to be buy-in from the top, there has to expectations of ethical behavior from all, there should be training, the code should be global and local, there should be a trusted reporting structure, and there should be protection of ,which are people who report illegal or unethical behavior. In enforcing a code of ethics, a company must respond immediately and publicly when appropriate to retain employee trust. 42. Groups that have a stake or a personal interest is the performance and actions of an organization are called . These groups include employees, customers, investors, the community, and the government in varying degrees. 43. A social movement that focuses on four key consumer rights is called . These include, the right to be safe, the right to be informed, the right to choose, and the right to be heard. 44. Deliberately designing products to fail in order to shorten the time between consumer repurchases is called 45. In order to protect investors, Congress passed the Act, which reduces the conict of interest issues by restricting the consulting services that accounting rms can provide for companies they audit as well as requiring CEO's and nancial officers to personally certify the validity of their nancial statements. 46. Charitable giving to non-prot groups is considered 4?. Developing and promoting environmentally sound products and practices to gain a competitive edge is called 43. The systematic evaluation of how well a rm is meetings its ethics and social responsibility goals is called a