3-Do you agree that it is the behavior of leaders that largely determines employee engagement, as defined in the text? What might be some other factors that influence engagement?

4-How do leaders use communication to influence and persuade others? Think of someone you have known who is skilled in the art of persuasion. What makes this person an effective communicator?

5-When would a company choose a matrix structure? What are the problems associated with managing this type of structure? How might these problems be mitigated?

6-When would a company decide to change from a functional to a multidivisional structure?