3.Which factor is not an economic driver of using IT in organisations?

Select one:

a.

Strong competition

b.

Need for real-time operations

c.

Powerful customers

d.

Compliance with government regulations

4.

Which of the below systems is not a customer touching application?

Select one:

a.

FAQs

b.

Emails generated by bots

c.

Comparing different products

d.

Marketing campaigns