4 0 0 7 Q 2 0 Mon Se mylab.pearson.com 31452] Debora Pierre 09/12/22 4:36 PM CH_02 Question 5, 2.2.20 HW Score: 95%, 11.4 of 12 points Part 1 of 4 Points: 0.4 of 1 Save Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand the overall performance of those centers. One key metric for measuring overall call center performance is service level, the percentage of calls answered by a human agent within a specified number of seconds. The table below contains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center. Click the icon to view the data a. Construct a frequency distribution and a percentage distribution. b. Construct a cumulative percentage distribution. c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"? a. Construct a frequency distribution and a percentage distribution Construct a frequency distribution Time (seconds) Frequency In . 000 15 19 20 24 25 29 34 10 30 (Type integers or decimals. Do not round.) Clear all Check answer View an example Get more help - O cricut cricut X MacBook All ~ O delete * CO 8 LO O . . . Y I LImylab.pearson.com OO CTRA[31452] Debora Pierre 09/12 000 HW CH_02 Question 5, 2.2.20 HW Score: 95%, 11.4 of 12 points Part 1 of 4 Points: 0.4 of 1 Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be mon centers. One key metric for m X Fified number of seconds. The Data table Inter. (answered within 20 seconds"? 26 FI on 5 Print Done stion 6 uestion 7 lp me solve this View an example Get more help - Clear all Check answe 0 6 12 tv cricut cricut X MacBook Air * CO - O - O 8 LO # m C O . . I LL V Z option