4 15 Points The study of waiting lines, called queuing theory, is one of the oldest and most widely used quantitative analysis techniques. Reflect on what you learned about waiting lines and queuing theory models and answer the questions below: 1. How are queuing theory models used by managers or what are these models used to do? 2. What are the characteristics of a queuing system? 3. Describe an example/situation where you had to wait in line for a long period of time. How did you respond to having to wait? What recommendations would you give regarding making improvements to minimize future waiting time ( i.e. add additional employees, reconfigure the line, add self-service options, etc.) Use the editor to format your