4 5.71 points Walton Company has measured its quality costs for the past two years. After the company gathers its quality cost data, it summarizes those costs using the four categories shown below: Prevention costs Appraisal costs Internal failure costs Last Year $ 371,300 $ 471,700 $ 726,800 $1,155,000 External failure costs This Year $ 656,500 $ 599,500 $470,000 $ 646,000 eBook References Required: 1. Calculate the total cost of quality last year and this year. Last Year This Year Total cost of quality 2. For last year, calculate the cost in each of the four categories as a percent of the total cost of quality. (Round your percentage answers to 1 decimal place.) Last Year Prevention costs Appraisal costs Internal failure costs 96 96 96 External failure costs Total percent 96 96 3. For this year, calculate the cost in each of the four categories as a percent of the total cost of quality. (Round your percentage answers to 1 decimal place.) Prevention costs Appraisal costs This Year 96 Internal failure costs 96 External failure costs Total percent 96 96 4a. Calculate the change in total cost of quality over the two-year period. Prevention and appraisal activities Internal and external failure costs The total cost of quality 4b. Is performance trending in a favorable or unfavorable direction? O Favorable Unfavorable