4. (a) Define organisational change. (2 marks) (b) Describe Kurt Lewin's three-step change process. (6 marks) (c) List six techniques to reduce resistance to change in an organisation. Give one advantage of adopting each of the techniques. (12 marks) 5. (a) Who was the founder of the Two-Factor Theory? (1 mark) (b) Identify and describe the type of needs as popularised by Abraham Maslow for each of the following HR policies: (i) Company picnic and recreation activities (2 marks) (ii) Recognition awards for outstanding employees. (2 marks) (c) List and describe the five core job dimensions in the Job Characteristics Model (JCM). (15 marks)