4. (a) For ISO 9000, what are the benefits of implementing a 'process approach'? [3] (b) Draw a generic process diagram. [3] (c) As a 'Quality Engineer working on a three-step manufacturing process (machining of parts, painting of parts, assembly into a product), state five different activities associated with any of the process steps where you could apply a lean approach for process improvement. In each case, state how the lean' approach would reduce the overall manufacturing cost. [5] (d) Strategic management is crucial for an organisation to succeed in a business environment. Give four important components/activities expected in the over- arching structure of an organisation for it to be successful. [4]