4. Estimating customer satisfaction by calculating the dollar value of all products returned in the past month and comparing it to returns in the same month last year. 5. Preparing a detailed schedule of accounts receivables balances that are more than 120 days past due for only those customers who regularly purchase the company's products. The purpose of the analysis is to identify potential changes to the credit terms offered to regular customers (e.g., payment due dates, interest on overdue balances)