4. Jamal asked his manager at the photography shop about a refund given to a customer . " What is the point of giving the customer a refund if it was not the store's fault ? " Jamal asked . What point did Jamal's manager make when he responded ? ) The point is customer ( B ) The point is not to listen ( C ) The point is to be popular satisfaction . to customer complaints . with customers . What points do customers make when they want a refund ?