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4 Janice Cookson is considering expanding the divisional targets to include a range of non-financial She is interested in developing a scorecard for each division.

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4 Janice Cookson is considering expanding the divisional targets to include a range of non-financial She is interested in developing a scorecard for each division. For each of the three divisions: (a) Formulate objectives for each of the four perspectives: financial, customer, internal business learning and growth. (b) Construct a strategy map to demonstrate the relationships between objectives for each persped (c) Suggest lag and lead indicators for these perspectives

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