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4 Janine Conkson is considering expanding the divisional targets to include a range of nonnancial measures. She is interested in developing a scorecard for each

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4 Janine Conkson is considering expanding the divisional targets to include a range of nonnancial measures. She is interested in developing a scorecard for each division. For each of the three divisions: (a) Formulate objectives for each of the four perspedives: nancial, customer, internal business process and learning and growth. (b]Construct a strategy map to demonstrate the relationships between objectives for each perspective. (c) Suggest lag and lead indicators for these perspectives

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