4. List at least 3 of the 5 qualities consumers use to evaluate Service Quality. Pp. 212-13 5. Explain what a Nonprofit company is. Marketing of a Nonprofit is not based on profit. As it relates to income what does a Nonprofit focus on? Pp. 219-20 6. Define Supply Chain Management. Per the instructor, what are the two most important values of Supply Chain Management? C/D Pp. 225-26