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4 . List the information which should be included / detailed on a closure report. US Reference: SO 5 EEK 5 . Explain the reason

4 .

List the information which should be included

/

detailed on a closure report.

US Reference: SO

5

EEK

5 .

Explain the reason for keeping the user

(

client

)

informed of the progress of their problem resolution.

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