4. Manufacturing operations

Jared works in customer service for a retail website that sells items from a number of different vendors. A majority of his calls today have to do with customer concerns over the length of time it will take for certain items to be delivered. Here are responses he has given to two separate callers:

Response 1

I would say you will see a slight delay in delivery, but nothing too lengthy. This company makes sure to have component parts ordered but then takes a bit of time to assemble the actual product.

Response 2

You probably wont get a tracking number for this item for over a month. You ordered a bike from a company that doesnt even order the parts until a customer orders a specific bike.

Jareds statements in response 1 are most likely referring to a product made by operation, and his statements in response 2 are most likely referring to a product made by operation. Of these two operations, the operation referred to in involves a lower degree of processing after an order is placed.

Clancy works in customer service for a retail website that sells items from a number of different vendors. A majority of his calls today have to do with customer concerns over the length of time it will take for certain items to be delivered. Here are responses he has given to two separate callers:

Response 1

I would say you will see a slight delay in delivery, but nothing too lengthy. This company makes sure to have component parts ordered but then takes a bit of time to assemble the actual product.

Response 2

You probably wont get a tracking number for this item for over a month. You ordered a bike from a company that doesnt even order the parts until a customer orders a specific bike.

Clancys statements in response 1 are most likely referring to a product made by operation, and his statements in response 2 are most likely referring to a product made by operation. Of these two operations, the operation referred to in involves a lower degree of processing after an order is placed.