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4. Online Products is considering adopting the balanced Scorecard approach and has compiled a list of possible performance measures. Select the balanced Scorecard perspective that

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4. Online Products is considering adopting the balanced Scorecard approach and has compiled a list of possible performance measures. Select the balanced Scorecard perspective that best matches each performance measure. Use the following letter codes: Financial Perspective-F Customer Perspective-C Internal Process Perpsective-IP Learning and Growth Perspective-LG 1. Residual Income 2. Customer satisfaction ratings 3. Employee absentee rate 4. Growth in profits 5. On-time deliveries 6. Manufacturing processing time 7. Number of repeat customer visits 8. Employee turnover 9. Defect-free units 10. Average daily sales

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