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4. Outline the steps involved in assessing the effectiveness of customer service practices within a business. 5. How should businesses address systemic customer service problems,

4. Outline the steps involved in assessing the effectiveness of customer service practices within a business. 5. How should businesses address systemic customer service problems, and why is it important to adjust policies and procedures accordingly? 6. Describe the significance of managers acting as positive role models for professional standards expected of service industry personnel

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