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4. This three-part question is about behavioral loyalty and attitudinal loyalty. a. What are two specific benefits to Panera Bread of having behaviorally loyal customers?
4. This three-part question is about behavioral loyalty and attitudinal loyalty. a. What are two specific benefits to Panera Bread of having behaviorally loyal customers? Explain your answer with sound reasoning. b. Identify two specific ways Panera Bread's relationship with behaviorally loyal customers could be at risk. Explain your answer with sound supporting rationale. c. What are two different specific actions Panera Bread has taken to reduce this risk by strengthening attitudinal loyalty? Explain your answer with sound supporting logic. In your answer, be sure to address how this risk has been reduced by strengthening attitudinal loyalty
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