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4. What are reference groups and how are they used? 5. How is a memorandum of understanding (MOU) different from a contract? 6. What communication

4. What are reference groups and how are they used?

5. How is a memorandum of understanding (MOU) different from a contract?

6. What communication strategies can you (as an individual) employ to ensure the work environment is culturally safe?

7. Give ten communication strategies which might prove ineffective/inappropriate with Aboriginal and Torres Strait Islander people in a health care setting.

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