4) What are the three aspects of Juran's trilogy? A) planning, control, and improvement B) cost, quality, and customer satisfaction C) labor, management, and system D) organizing, management, and control E) leadership, cost, and quality 5) improvement implies that the process has been studied and that some major improvement has resulted in large, nonrandom improvement to the process. A) Ongoing B) Progressive C) Successive D) Continuous E) Breakthrough 6) is also called the 80/20 rule. A) Ishikawa's quality philosophy B) Pareto's law C) Juran trilogy D) Taguchi method E) Deming's points for management 7) What is the major theoretical contribution of Kaoru Ishikawa? A) the concept of benchmarking B) his assertion that the entire organization should be involved in improving quality C) the zero-defects approach to quality improvement D) his emphasis on total involvement of the operating employees in improving quality E) the quality loss function and the concept of robust design 8) What is the primary contribution of Philip Crosby? A) the concept of benchmarking B) his assertion that the entire organization should be involved in improving quality C) the zero-defects approach to quality improvement D) his emphasis on total involvement of the operating employees in improving quality E) the quality loss function and the concept of robust design