4. What three dimensions are relevant for examining the impact of knowledge management on business processes? 5. Identify ways in which knowledge management helps improve process ef- fectiveness, efficiency, and innovation. 6. Describe how knowledge management can contribute to an organization's products. Illustrate using the example of Xerox. 7. How can we assess: (a) the direct impacts and (b) the indirect impacts of knowledge management on organizational performance? 8. Knowledge management is an invaluable tool for the oil Industry. Justify this statement with suitable examples.