40. Which of the following statements is FALSE? a. A centralized structure does not empower employees to handle customer complaints directly. b. A decentralized structure forces top management to lose some control over the organization. c. Decentralization slows responsiveness to local needs for decision making. d. The extent to which decisions are pushed downward, and the types of decisions that are pushed down, provide a measure of the level of centralization/decentralization in an organization