4.2 Seek and provide feedback After you have completed the monitoring plans, you will also need to seek and provide feedback. In this task, you will be required to facilitate two meetings to discuss how effective the learning and development was for the team and individual. Use the completed monitoring plan in Appendix 9 as input to these conversations. You will be required to demonstrate this through role playing two (10) minute conversations. a) one (1) with the individual you selected b) one (1) with the team (the individual you selected and one other team member). As the HR Manager you will need to show how you: use language appropriate to audience to establish a supportive and learning environment. use active listening skills to confirm understanding of everyone regarding the topic discussed negotiate with a team member where they didn't meet expectations and may need further learning or traininggain feedback based on observations gathered during monitoring. In this task, you will be demonstrating your skills in these areas through a role play. Here are the steps you need to follow: a) Prepare - select two team members (for example friends, family members or fellow students) to participate in the role play. Your team member can use Appendix 10 scripted prompts to assist in the role play. Use negative responses for one team member and positive responses for the other team member. Use the monitoring plans forms in Appendix 7 and provide it to them to make sure they have the information necessary to play their part in the meeting. b) Record - record your role play conversations. In your meetings, ensure you cover the following: 1. Provide feedback to the team members based on observations gathered during monitoring. II. Obtain the team members' feedback on Learning Plan relevant to them. III. Obtain the team members' feedback on the efficiency of learning opportunities delivered. IV. Identify two areas for improvement for each learning plan. V. Identify specific action items to address each area for improvement identified for each learning plan. Update the Record of Events template from Project Task 3 to include each instance of monitoring conducted for this task. You will submit the finished record of events in task 5 assessment. Further meetings within this assessment are required to be recorded on the record of events template, which will be submitted once all meetings completed are recorded (in task 5).Appendix 9: Competency reports Individual Member's Competency Team Member 1 Name StuartNeeds to be Addressed Leadership, Conflict Resolution. Communication Stuart identified learning needs are listed in a structured manner. These encompass leadership, conflict resolution, and communication skills. His recognition ofthese areas highlights his awareness of the critical skills required for both personal growth and contributing effectively to the team. Leadership: The report discusses Stuart's ambition to elevate his leadership abilities. This involves delving deeply.r into various leadership approaches, a keen interest in improving his decision making expertise, and a strong dedication to skilfully managing conflicts. This endeavour showcases his goal of maturing into a versatile professional capable of assuming diverse leadership responsibilities. Conflict Resolution: The report delves into Stuart's focus on improving his conflict resolution skills. By seeking to handle disagreements and disputes effectively, he aims to foster a positive and harmonious work environment, contributing to the overall team dynamics. Communication: Stuart's intention to enhance his communication abilities is explored further. The report underscores his desire to ensure that interactions, whether within the team or with clients, are clear and effective. This commitment highlights his recognition of communication as a cornerstone of successful receptionist roles. Workshops, Simulations, Discussions The report outlines the learning opportunities Stuart engaged in to address his identied needs. These include workshops, simulations, and discussions. These approaches offer a well-rounded learning experience that encompasses theoretical understanding, practical application, and nuanced exploration. Workshogs: Stuart's participation in workshops tailored to leadership styles, conflict resolution Learning Opportunity strategies, and effective communication techniques is highlighted. These workshops facilitate knowledge acquisition and skill development through expert guidance. Simulations: The report discusses Stuart's involvement in decisionmaking simulations, enabling him to practice navigating different scenarios. Through this approach, he improves his problem solving skills and becomes more self-assured in using theoretical concepts in real-life situations. Discussions: Stuart's engagement in discussions to comprehend ethical leadership approaches and diverse conict resolution methods is elaborated. These interactions enable him to broaden his perspectives and gain insights from his peers' experiences. Date of Implementation August 15, 2023 Date of Completion October 2, 2023 The report concisely captures how Stuart's active involvement in learning opportunities has made a OUMOME 0f learning signicant impact. His participation has led to noticeable enhancements in his leadership, conflict Opportunity resolution, and communication skills. This outcome highlights his dedication to selfimprovement and his proactive stance in becoming a more capable receptionist at Bounce Fitness. Team Member 2 Name MaryNeeds to be Addressed Customer Interaction, Communication, Detail Mary's learning requirements are methodically laid out. These include improving customer interaction skills, fine-tuning communication abilities, and sharpening attention to detail. These identified areas demonstrate Mary's understanding of crucial skills essential for her position and her dedication to personal development. - Customer Interaction: The report explores Mary's desire to enhance her customer interaction skills. This entails working on developing a warmer and more welcoming attitude. Through the cultivation of these traits, Marv intends to establish favourable and enduring connections with clients. - Communication: The report explores Mary's desire to enhance her customerinteraction skills. This entails working on developing a warmer and more welcoming attitude. Through the cultivation of these traits, Marv intends to establish favourable and enduring connections with clients. Detail: The report provides more details about Mary's initiative to refine her attention to detail. This skill is vital for upholding precise records and supporting streamlined operations within the organization. Mary's dedication to enhancing this aspect underscores her strong commitment to achieving excellence within the organization. Workshops, Role-plays, Feedback The report outlines how Mary addressed her learning requirements. This involved taking part in workshops, participating in roleplaying exercises, and proactiver seeking feedback. These varied approaches ensure a thorough and balanced learning journey. Workshops: Mary's participation in workshops focused on customer interaction, communication Learning Opportunity skills, and attention to detail is highlighted. These workshops o'i'fer a structured opportunity to gain knowledge and enhance skills under the guidance of experts. Role-plays: The report talks about how Marv actively participated in roleplaying scenarios designed to practice friendly and etiective customer interactions. This method enables her to put theoretical concepts into real-life situations, promoting the application and development of her skills. Feedback: The report emphasizes Mary's willingness to accept feedback, showcasing her dedication to ongoing improvement. By actively,r seeking Feedback, Mary demonstrates a proactive approach to enhancing her communication and recordkeeping skills. Date of Implementation September 7, 2023 Date of Completion November 15, 2023 Outcome of Learning Opportunity The report summarizes the Favourable results stemming from Mary's enthusiastic involvement in learning opportunities. Her active engagement resulted in signicant enhancements in customer interaction, communication, and attention to detail. This outcome reflects her commitment to personal development and her proactive stance in evolving into a more proficient receptionist. Project task 4 meeting HR Manager question Team member prompt Provides feedback to the team members based on observations Difficult response: "I don't need anyone to tell me gathered during monitoring. how to do my job, I believe the training has helped, but don't need to be monitored." Positive response: "Thank you for you feedback. I am now doing my best to implement what I've learnt through recent training." Obtains the team members feedback on Learning Plan Difficult response: "I believe the training was relevant to them. [uselessot aligned with my duties/waste of time] and won't like to do any more in the future."] Positive response: "I believe the training was [adequate/really helpful in my duties/allows me to grow professionally]. I hope to later expand on [working with customers/telephone communications skills/administration tasks/time management skills]" Obtains the team members' feedback on the efficiency of Difficult response: "I don't think the training was learning opportunities delivered. suited to my needs. I think I need [additional training/training in another area]" Positive response: "I think the training was suited to my needs. I think I need [no additional training/additional training/training in another area]" Identifies two area for improvement for each learning Difficult response: "I think the training didn't properly plan. address my work needs." Positive response: "I think you are right; these two areas can be improved upon to make sure I am conducting my duties at my highest ability."Identifies specific action items to address each area for Difficult response: "I think there were problems with improvement identified for each the entire process, but happy to see how I can learning plan. address my skills set to improve on in the future." Positive response: "I agree with that plan. This is an area I need to improve on, and this can be addressed with further learning and development."