42 Types of Customer Service Errors Type of Errors Frequency 27 Incorrect accessory Incorrect address Incorrect contact phone 31 Invalid wiring 9 On-demand programming error 14 Subscription not ordered 8 Suspension error 15 Termination error 22 Website access error 30 Wrong billing 137 Wrong end date 17 Wrong number of connections 19 Wrong price quoted 20 Wrong start date 24 Wrong subscription type 33 448 Total Cost of Customer Service Errors in the Past Year Type of Errors Cost ($thousands) Incorrect accessory 17.3 Incorrect address 62.4 Incorrect contact phone 21.3 Invalid wiring 40.8 On-demand programming errors 38.8 Subscription not ordered 20.3 Suspension error 46.8 Termination error 50.9 Website access errors 60.7 Wrong billing 121.7 Wrong end date 40.9 Wrong number of connections 28.1 Wrong price quoted 50.3 Wrong start date 40.8 Wrong subscription type 60.1 Total 701.2 Type and Cost of Wrong Billing Errors Type of Wrong Billing Errors Declined or held transactions Incorrect account number Invalid verification Cost ($thousands) 7.6 104.3 9.8 121.7 Total tond in MS1Identify the Chapter 2 Managing Ashland MultiComm Services page 88. 1. Use Minitab worksheet AMS2-1 from the zipped folder of files you downloaded. Use MG2.3 procedures on pages 113-115 to create graphs for this task: construct Pareto chart for Type of Customer Service Errors" construct Pareto chart for "Cost of Customer Service Errors in the Past Year" 1 construct pie chart for Type and Cost of Wrong Billing Errors. Write interpretations for the graphs. You can copy and paste the graphs into your managerial report. Provide answers to the other questions and include in managerial report. 2. Use Minitab worksheet AMS2-2 from the zipped folder of files you downloaded. Use appropriate MG2.5 procedure on pages 117-118 to create graph for this task: construct time-series plot for "Calls to the Help Desk". Use MG2.4 procedure on pages 115-116 to create graph for this task: construct histogram for "Call to the Help Desk. Write interpretations for the graphs. You can copy and paste the graphs into your managerial report. 42 Types of Customer Service Errors Type of Errors Frequency 27 Incorrect accessory Incorrect address Incorrect contact phone 31 Invalid wiring 9 On-demand programming error 14 Subscription not ordered 8 Suspension error 15 Termination error 22 Website access error 30 Wrong billing 137 Wrong end date 17 Wrong number of connections 19 Wrong price quoted 20 Wrong start date 24 Wrong subscription type 33 448 Total Cost of Customer Service Errors in the Past Year Type of Errors Cost ($thousands) Incorrect accessory 17.3 Incorrect address 62.4 Incorrect contact phone 21.3 Invalid wiring 40.8 On-demand programming errors 38.8 Subscription not ordered 20.3 Suspension error 46.8 Termination error 50.9 Website access errors 60.7 Wrong billing 121.7 Wrong end date 40.9 Wrong number of connections 28.1 Wrong price quoted 50.3 Wrong start date 40.8 Wrong subscription type 60.1 Total 701.2 Type and Cost of Wrong Billing Errors Type of Wrong Billing Errors Declined or held transactions Incorrect account number Invalid verification Cost ($thousands) 7.6 104.3 9.8 121.7 Total tond in MS1Identify the Chapter 2 Managing Ashland MultiComm Services page 88. 1. Use Minitab worksheet AMS2-1 from the zipped folder of files you downloaded. Use MG2.3 procedures on pages 113-115 to create graphs for this task: construct Pareto chart for Type of Customer Service Errors" construct Pareto chart for "Cost of Customer Service Errors in the Past Year" 1 construct pie chart for Type and Cost of Wrong Billing Errors. Write interpretations for the graphs. You can copy and paste the graphs into your managerial report. Provide answers to the other questions and include in managerial report. 2. Use Minitab worksheet AMS2-2 from the zipped folder of files you downloaded. Use appropriate MG2.5 procedure on pages 117-118 to create graph for this task: construct time-series plot for "Calls to the Help Desk". Use MG2.4 procedure on pages 115-116 to create graph for this task: construct histogram for "Call to the Help Desk. Write interpretations for the graphs. You can copy and paste the graphs into your managerial report