4.3) Analyze the following extract from a quality management report and answer the questions that follow. The management team were able to explain the context, interested parties and how they have defined their risks and opportunities. Leadership and context are also defined within the quality manual. Top management ensure adequate resources are in place to administer the QMS and also ensure North Staffordshire Residential Homes maintain high standard of service delivery The Quality policy is reviewed during the quality management review meetings and has been revised to capture the enhanced requirements of the new standard. Policy on display in both buildings and shared externally upon request. The policy is also included in the manual. Customer focus demonstrated through resident meetings, care planning meetings, end of life care plans. Questionnaires are also used with residents and families to ensure they are happy with level of service being provided by the staff. Additional to this there is a robust customer complaints procedure in place which includes full visibility of issues to all within the nursing home. Question Answer Identify which principles are being covered? (3) Determine what top management wants to accomplish? (2) Establish the link between the first and third paragraphs. (2) Establish the link between the first and second paragraphs. (2)