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When the product is designed so that small variations in production or assembly do not adversely affect the product, then we can say that the design is: Seleccione una: a. Robust O b. Flexible O c. Modular d. Benchmarked Who is the greatest proponent of the Plan-Do-Check-Act cycle for Quality Management? Seleccione una: a. Joseph Juran O b. Maoru Ishikawa O c. W. Edwards Deming d. Philip Crosby The "House of Quality" is a common tool for which process? Seleccione una: O a. Poka yoke O b. Quality function deployment O c. Benchmarking O d. Perceived quality