4A- From theGarcia-Alvarez,Mariz-Perez, andAlvarez, M. T. (2011)article and additional sources, discuss the importance of developing and sustaining structural capital in an organization. How can it be used to gain a competitive advantage and add value?

4B-"Scrum is a process framework in which team members can deal with a wide variety of complex and ever-changing problems in a creative fashion while at the same time remaining productive and delivering products that meet or exceed expectations" (Ries, 2018, p. 335). Discuss the role of a servant leader in creating an environment which facilitates this.

Article: A Structural Capital Management: A guide of for Indicators by M. Tereza Garcia-Alvarez, Rosa M. Mariz-Perez, and Mercedes Teijero Alvarez 2011

Book: Lean Mastery Collection by Jefferey Ries 2018, 8 books in 1