4C DUTIES OF A SUPERVISOR - EXPERIENCE "RE"- EVALUATION
Directions: In the box next to each specific duties or skill of a supervisor, put the key number that corresponds with your work or personal experience.
KEY	1: I have performed this skill on the job, I think I'mgood at it, and I can give youspecific examples. 2. I have performed this skill in my personal life, I think I'mgood at it, and I can give youspecific examples. 3. I haveused this skill on the job or in my personal life, butneed improvement. 4. Ihaven't used this skill in my work or personal life, but I think I would be good at it. 5. I'venever done this before,not sure what it is, or amunsure if I could do it on the job.
1. SOFT SKILLS
	Excellent organizational skills
	Problem-solving skills
	Life-long learner (Updates job knowledge by participating in educational opportunities)
	Leadership skills
	Decision-making skills
	Strong work ethic
	Ability to work as part of the team
	Ability to lead a team
	Professional attitude
	Excellent communication skills
	Energetic
	Ability to motivate employees
2. TRAINS EMPLOYEES
	Properly train and prepare your team for their specific role within the company
	Follow training routine for any new employees designed to create success for each employee
	Utilize appropriate training methods
	Trains workers so they can properly complete the job at task
	Cross-train and coordinate job rotation throughout your team
	Focus on the development and guidance of talented team members
	Coach/Mentor new employees
	Monitor student interns
	Understand how all jobs within the company operate
	Serve as a training resource for team members and associate team leaders regarding team member skills, safety, sanitation, programs and plant process/flow
	Provide specific customer service training for employees who interact directly with customers or clients
3. MONITORS EMPLOYEE PERFORMANCE
	Meet performance targets and goals
	Adhere to policies and procedures
	Directly oversees employees and progress towards those goals
	Keeps tabs on what each employee is working on
	Monitors overall employee performance for their department
	Tracks work and takes necessary action of employee performance
	Organizing and monitoring work progress
	Responsible for productivity and performance of workers
	Evaluate work for accuracy
	Resolve operational issues as well as employee conflict and struggles that affect performance
	Manage day to day activities of employees
	Provide employee feedback on their job performance
	Direct the employees through their daily routines
	Overseeing all department employees and daily employee progress directly
	Monitors employees' work to see progress
4. MOTIVATES EMPLOYEES
	Creates moral boosters for employees
	Encourage employees to perform their best by setting short-term goals in day-to-day tasks
	Will create an enjoyable workplace atmosphere by coming up with moral boosters
	Motivate the department with encouraging creative thinking
	Create incentives for employees to keep the department motivated and enthusiastic
	Utilize the interpersonal skills necessary to effectively lead team members in supporting a culture which maximizes innovation, participation, rewards, and continual improvement
	Reward successful job/goal results
	Maintain a friendly and safe environment to maximize productivity
	Provides opportunities for growth and learning
	Provide and maintain high moral amongst staff
	Encourage and support employees
	Provide activities that boost morale and release stress
	Finds ways to engage and encourage a strong, productive team through giving rewards and recognition
5. ENSURES EMPLOYEE SAFETY
	Ensure the security and safety of the employees and facilities
	Stay up to date on applicable safety policies and rules
	Implement needed safety measures
	Follows legal regulations that ensure safe working facilities and tasks
	Act as a resource to assist employees in the resolution of operational issues
	Identify workplace safety improvements
	Supervise the maintenance of equipment and machineries
6. SCHEDULES EMPLOYEES
	Creates work schedules for employees
	Help out when employee's work load is too much
	Ensure appropriate levels of staffing for effective plant operations
	Coordinates and monitors the scheduling
	Project Management (know how to use the software program)
	Coordinate meetings
	Organizes a complete and functional schedule
	Makes daily tasks for each employee
	Oversees and coordinates the day-to-day tasks of employees.
	Plans work schedules for the staff
7. SETS GOALS
	Support the objectives of the business
	Sets short term, day-to-day goals for employees and self
	Plan individual contributions to goal attainment
	Plan tasks to reach goal
	Helps team members understand goals and targets that are set
	Seeks employee input on setting and achieving goals
8. MEETS GOALS
	Task and event prioritizing
	Monitor and appraise tasks & job contributions to know when the goal is met.
	Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; preventive maintenance.
	Ensures their team completes assignments.
	Make sure all the orders are properly filled.
	Provide help in areas of need or not enough workers
	Responsible for productivity and performance of workers
	Coordinate and monitor the performance of the company's programs
	Recommend changes in the processes to improve efficiency
	Ensure their team complete assignments or tasks.
	Accomplish day to day tasks
	Ensure team completes daily assignments.
	Assign others work
	Ensure task completion
	Complete projects by assisting employees
	Make sure that company standards are met
9. BUDGETS RESOURCES
	Monitor expenditures; identify variances; implement corrective actions.
	Oversee budget of organization.
	Monitor payroll for accuracy
	Makes day-today decisions within or for a group/small department
	Control expenses by smart and planned spending
	Understand of budgeting process
	Abide by and staying within a budget
10. HANDLES PERSONNEL/HUMAN RESOURCES ISSUES
	Hire new employees
	Conduct performance reviews
	Discipline employees
	Fire employees
	Address problems such as being late, absent, or any other problems that may come up at work
	Calmly handle high-pressured situations and helping your team in emergencies
	Recommending compensation actions
	Resolve problems both personal and work-related
	Accurately maintain appropriate documentation- hard copy and digital
	Main source for employees to report to and will report to upper management with progress and concerns of the company
	Has some authority for personnel actions
	Recommend promotion of top employees
	Responsible for recommendation related to raises and other rewards
	Provide employee feedback and path to success
	Gives problem solving tips for various situations.
	Handles employee issues and answer questions.
	Reports as required personnel issues to manager or human resources department
11. PROVIDES CUSTOMER/CLIENT SERVICE
	Handle customer complaints & questions that are outside the realm of the employee's ability to resolve
	Interact with customers to make sure that they have a satisfactory experience.
	Ensure customer satisfaction through training employees properly and adhering to company policy.
	Supervise tasks completed by the staff to ensure that quality services are being provided
	Ensures great customer service at all times
	Implement productivity, quality, and customer-service standards
12. COMMUNICATES WITH EMPLOYEES
	Choose the correct method of communication
	Properly communicate company updates, financial results, new objectives and any problems with your team efficiently
	Communicate job expectations
	Communicate security processes to the employees
	Celebrate the success of employees
	Act as the glue (conduit) between employees and higher management
	Answers employee questions or find the answers if you don't know them
13. COMMUNICATES WITH UPPER LEVEL MANAGEMENT
	Communicate goal/task progress to management
	Contributing information to strategic plans and reviews
	Inform upper management of progress, successes, issues, & goal attainment
	Report to the company manager at the end of every shift to inform how your team is performing and completed objectives/unfinished objectives
	Coordinates and monitor the performance of the company's programs
	Recommend changes in the company to improve efficiency
	Represent the need and issues of workers to higher level of Management
	Report to manager about anything outside their jurisdiction or authority