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4C DUTIES OF A SUPERVISOR - EXPERIENCE RE- EVALUATION Directions: In the box next to each specific duties or skill of a supervisor, put the
4C DUTIES OF A SUPERVISOR - EXPERIENCE "RE"- EVALUATION Directions: In the box next to each specific duties or skill of a supervisor, put the key number that corresponds with your work or personal experience. KEY 1: I have performed this skill on the job, I think I'mgood at it, and I can give youspecific examples. 2. I have performed this skill in my personal life, I think I'mgood at it, and I can give youspecific examples. 3. I haveused this skill on the job or in my personal life, butneed improvement. 4. Ihaven't used this skill in my work or personal life, but I think I would be good at it. 5. I'venever done this before,not sure what it is, or amunsure if I could do it on the job. 1. SOFT SKILLS Excellent organizational skills Problem-solving skills Life-long learner (Updates job knowledge by participating in educational opportunities) Leadership skills Decision-making skills Strong work ethic Ability to work as part of the team Ability to lead a team Professional attitude Excellent communication skills Energetic Ability to motivate employees 2. TRAINS EMPLOYEES Properly train and prepare your team for their specific role within the company Follow training routine for any new employees designed to create success for each employee Utilize appropriate training methods Trains workers so they can properly complete the job at task Cross-train and coordinate job rotation throughout your team Focus on the development and guidance of talented team members Coach/Mentor new employees Monitor student interns Understand how all jobs within the company operate Serve as a training resource for team members and associate team leaders regarding team member skills, safety, sanitation, programs and plant process/flow Provide specific customer service training for employees who interact directly with customers or clients 3. MONITORS EMPLOYEE PERFORMANCE Meet performance targets and goals Adhere to policies and procedures Directly oversees employees and progress towards those goals Keeps tabs on what each employee is working on Monitors overall employee performance for their department Tracks work and takes necessary action of employee performance Organizing and monitoring work progress Responsible for productivity and performance of workers Evaluate work for accuracy Resolve operational issues as well as employee conflict and struggles that affect performance Manage day to day activities of employees Provide employee feedback on their job performance Direct the employees through their daily routines Overseeing all department employees and daily employee progress directly Monitors employees' work to see progress 4. MOTIVATES EMPLOYEES Creates moral boosters for employees Encourage employees to perform their best by setting short-term goals in day-to-day tasks Will create an enjoyable workplace atmosphere by coming up with moral boosters Motivate the department with encouraging creative thinking Create incentives for employees to keep the department motivated and enthusiastic Utilize the interpersonal skills necessary to effectively lead team members in supporting a culture which maximizes innovation, participation, rewards, and continual improvement Reward successful job/goal results Maintain a friendly and safe environment to maximize productivity Provides opportunities for growth and learning Provide and maintain high moral amongst staff Encourage and support employees Provide activities that boost morale and release stress Finds ways to engage and encourage a strong, productive team through giving rewards and recognition 5. ENSURES EMPLOYEE SAFETY Ensure the security and safety of the employees and facilities Stay up to date on applicable safety policies and rules Implement needed safety measures Follows legal regulations that ensure safe working facilities and tasks Act as a resource to assist employees in the resolution of operational issues Identify workplace safety improvements Supervise the maintenance of equipment and machineries 6. SCHEDULES EMPLOYEES Creates work schedules for employees Help out when employee's work load is too much Ensure appropriate levels of staffing for effective plant operations Coordinates and monitors the scheduling Project Management (know how to use the software program) Coordinate meetings Organizes a complete and functional schedule Makes daily tasks for each employee Oversees and coordinates the day-to-day tasks of employees. Plans work schedules for the staff 7. SETS GOALS Support the objectives of the business Sets short term, day-to-day goals for employees and self Plan individual contributions to goal attainment Plan tasks to reach goal Helps team members understand goals and targets that are set Seeks employee input on setting and achieving goals 8. MEETS GOALS Task and event prioritizing Monitor and appraise tasks & job contributions to know when the goal is met. Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; preventive maintenance. Ensures their team completes assignments. Make sure all the orders are properly filled. Provide help in areas of need or not enough workers Responsible for productivity and performance of workers Coordinate and monitor the performance of the company's programs Recommend changes in the processes to improve efficiency Ensure their team complete assignments or tasks. Accomplish day to day tasks Ensure team completes daily assignments. Assign others work Ensure task completion Complete projects by assisting employees Make sure that company standards are met 9. BUDGETS RESOURCES Monitor expenditures; identify variances; implement corrective actions. Oversee budget of organization. Monitor payroll for accuracy Makes day-today decisions within or for a group/small department Control expenses by smart and planned spending Understand of budgeting process Abide by and staying within a budget 10. HANDLES PERSONNEL/HUMAN RESOURCES ISSUES Hire new employees Conduct performance reviews Discipline employees Fire employees Address problems such as being late, absent, or any other problems that may come up at work Calmly handle high-pressured situations and helping your team in emergencies Recommending compensation actions Resolve problems both personal and work-related Accurately maintain appropriate documentation- hard copy and digital Main source for employees to report to and will report to upper management with progress and concerns of the company Has some authority for personnel actions Recommend promotion of top employees Responsible for recommendation related to raises and other rewards Provide employee feedback and path to success Gives problem solving tips for various situations. Handles employee issues and answer questions. Reports as required personnel issues to manager or human resources department 11. PROVIDES CUSTOMER/CLIENT SERVICE Handle customer complaints & questions that are outside the realm of the employee's ability to resolve Interact with customers to make sure that they have a satisfactory experience. Ensure customer satisfaction through training employees properly and adhering to company policy. Supervise tasks completed by the staff to ensure that quality services are being provided Ensures great customer service at all times Implement productivity, quality, and customer-service standards 12. COMMUNICATES WITH EMPLOYEES Choose the correct method of communication Properly communicate company updates, financial results, new objectives and any problems with your team efficiently Communicate job expectations Communicate security processes to the employees Celebrate the success of employees Act as the glue (conduit) between employees and higher management Answers employee questions or find the answers if you don't know them 13. COMMUNICATES WITH UPPER LEVEL MANAGEMENT Communicate goal/task progress to management Contributing information to strategic plans and reviews Inform upper management of progress, successes, issues, & goal attainment Report to the company manager at the end of every shift to inform how your team is performing and completed objectives/unfinished objectives Coordinates and monitor the performance of the company's programs Recommend changes in the company to improve efficiency Represent the need and issues of workers to higher level of Management Report to manager about anything outside their jurisdiction or authority
4C DUTIES OF A SUPERVISOR - EXPERIENCE "RE"- EVALUATION | |
Directions: In the box next to each specific duties or skill of a supervisor, put the key number that corresponds with your work or personal experience. | |
KEY | 1: I have performed this skill on the job, I think I'mgood at it, and I can give youspecific examples. 2. I have performed this skill in my personal life, I think I'mgood at it, and I can give youspecific examples. 3. I haveused this skill on the job or in my personal life, butneed improvement. 4. Ihaven't used this skill in my work or personal life, but I think I would be good at it. 5. I'venever done this before,not sure what it is, or amunsure if I could do it on the job. |
1. SOFT SKILLS | |
Excellent organizational skills | |
Problem-solving skills | |
Life-long learner (Updates job knowledge by participating in educational opportunities) | |
Leadership skills | |
Decision-making skills | |
Strong work ethic | |
Ability to work as part of the team | |
Ability to lead a team | |
Professional attitude | |
Excellent communication skills | |
Energetic | |
Ability to motivate employees | |
2. TRAINS EMPLOYEES | |
Properly train and prepare your team for their specific role within the company | |
Follow training routine for any new employees designed to create success for each employee | |
Utilize appropriate training methods | |
Trains workers so they can properly complete the job at task | |
Cross-train and coordinate job rotation throughout your team | |
Focus on the development and guidance of talented team members | |
Coach/Mentor new employees | |
Monitor student interns | |
Understand how all jobs within the company operate | |
Serve as a training resource for team members and associate team leaders regarding team member skills, safety, sanitation, programs and plant process/flow | |
Provide specific customer service training for employees who interact directly with customers or clients | |
3. MONITORS EMPLOYEE PERFORMANCE | |
Meet performance targets and goals | |
Adhere to policies and procedures | |
Directly oversees employees and progress towards those goals | |
Keeps tabs on what each employee is working on | |
Monitors overall employee performance for their department | |
Tracks work and takes necessary action of employee performance | |
Organizing and monitoring work progress | |
Responsible for productivity and performance of workers | |
Evaluate work for accuracy | |
Resolve operational issues as well as employee conflict and struggles that affect performance | |
Manage day to day activities of employees | |
Provide employee feedback on their job performance | |
Direct the employees through their daily routines | |
Overseeing all department employees and daily employee progress directly | |
Monitors employees' work to see progress | |
4. MOTIVATES EMPLOYEES | |
Creates moral boosters for employees | |
Encourage employees to perform their best by setting short-term goals in day-to-day tasks | |
Will create an enjoyable workplace atmosphere by coming up with moral boosters | |
Motivate the department with encouraging creative thinking | |
Create incentives for employees to keep the department motivated and enthusiastic | |
Utilize the interpersonal skills necessary to effectively lead team members in supporting a culture which maximizes innovation, participation, rewards, and continual improvement | |
Reward successful job/goal results | |
Maintain a friendly and safe environment to maximize productivity | |
Provides opportunities for growth and learning | |
Provide and maintain high moral amongst staff | |
Encourage and support employees | |
Provide activities that boost morale and release stress | |
Finds ways to engage and encourage a strong, productive team through giving rewards and recognition | |
5. ENSURES EMPLOYEE SAFETY | |
Ensure the security and safety of the employees and facilities | |
Stay up to date on applicable safety policies and rules | |
Implement needed safety measures | |
Follows legal regulations that ensure safe working facilities and tasks | |
Act as a resource to assist employees in the resolution of operational issues | |
Identify workplace safety improvements | |
Supervise the maintenance of equipment and machineries | |
6. SCHEDULES EMPLOYEES | |
Creates work schedules for employees | |
Help out when employee's work load is too much | |
Ensure appropriate levels of staffing for effective plant operations | |
Coordinates and monitors the scheduling | |
Project Management (know how to use the software program) | |
Coordinate meetings | |
Organizes a complete and functional schedule | |
Makes daily tasks for each employee | |
Oversees and coordinates the day-to-day tasks of employees. | |
Plans work schedules for the staff | |
7. SETS GOALS | |
Support the objectives of the business | |
Sets short term, day-to-day goals for employees and self | |
Plan individual contributions to goal attainment | |
Plan tasks to reach goal | |
Helps team members understand goals and targets that are set | |
Seeks employee input on setting and achieving goals | |
8. MEETS GOALS | |
Task and event prioritizing | |
Monitor and appraise tasks & job contributions to know when the goal is met. | |
Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; preventive maintenance. | |
Ensures their team completes assignments. | |
Make sure all the orders are properly filled. | |
Provide help in areas of need or not enough workers | |
Responsible for productivity and performance of workers | |
Coordinate and monitor the performance of the company's programs | |
Recommend changes in the processes to improve efficiency | |
Ensure their team complete assignments or tasks. | |
Accomplish day to day tasks | |
Ensure team completes daily assignments. | |
Assign others work | |
Ensure task completion | |
Complete projects by assisting employees | |
Make sure that company standards are met | |
9. BUDGETS RESOURCES | |
Monitor expenditures; identify variances; implement corrective actions. | |
Oversee budget of organization. | |
Monitor payroll for accuracy | |
Makes day-today decisions within or for a group/small department | |
Control expenses by smart and planned spending | |
Understand of budgeting process | |
Abide by and staying within a budget | |
10. HANDLES PERSONNEL/HUMAN RESOURCES ISSUES | |
Hire new employees | |
Conduct performance reviews | |
Discipline employees | |
Fire employees | |
Address problems such as being late, absent, or any other problems that may come up at work | |
Calmly handle high-pressured situations and helping your team in emergencies | |
Recommending compensation actions | |
Resolve problems both personal and work-related | |
Accurately maintain appropriate documentation- hard copy and digital | |
Main source for employees to report to and will report to upper management with progress and concerns of the company | |
Has some authority for personnel actions | |
Recommend promotion of top employees | |
Responsible for recommendation related to raises and other rewards | |
Provide employee feedback and path to success | |
Gives problem solving tips for various situations. | |
Handles employee issues and answer questions. | |
Reports as required personnel issues to manager or human resources department | |
11. PROVIDES CUSTOMER/CLIENT SERVICE | |
Handle customer complaints & questions that are outside the realm of the employee's ability to resolve | |
Interact with customers to make sure that they have a satisfactory experience. | |
Ensure customer satisfaction through training employees properly and adhering to company policy. | |
Supervise tasks completed by the staff to ensure that quality services are being provided | |
Ensures great customer service at all times | |
Implement productivity, quality, and customer-service standards | |
12. COMMUNICATES WITH EMPLOYEES | |
Choose the correct method of communication | |
Properly communicate company updates, financial results, new objectives and any problems with your team efficiently | |
Communicate job expectations | |
Communicate security processes to the employees | |
Celebrate the success of employees | |
Act as the glue (conduit) between employees and higher management | |
Answers employee questions or find the answers if you don't know them | |
13. COMMUNICATES WITH UPPER LEVEL MANAGEMENT | |
Communicate goal/task progress to management | |
Contributing information to strategic plans and reviews | |
Inform upper management of progress, successes, issues, & goal attainment | |
Report to the company manager at the end of every shift to inform how your team is performing and completed objectives/unfinished objectives | |
Coordinates and monitor the performance of the company's programs | |
Recommend changes in the company to improve efficiency | |
Represent the need and issues of workers to higher level of Management | |
Report to manager about anything outside their jurisdiction or authority |
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