$51$:$41$

QUESTION $10$

The increased use of digital tools and social media has changed customer behavior and expectations when engaging with the customer service function of a business. What are some of the examples of these changes?

Choose TWO of the following:

$1$ Customers are more dependent on smartphones

$3$ Customers often prefer to use social media rather than phone calls for support

$2$ It is more secure for customers using social media

$4$

Customers communicate more with the business