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5. (a) Discuss the disadvantages of having the least professional of our laboratory staff (phlebotomists and secretaries) having the greatest consumer contact. (b) How can
5. (a) Discuss the disadvantages of having the least professional of our laboratory staff (phlebotomists and secretaries) having the greatest consumer contact. (b) How can we increase the professional image created by these groups. (c) What other steps could be taken to resolve this image crisis
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