5) Conveying bad news through indirect approach uses buffers as openings to help readers prepare for the bad news by outlining the reasons for the situation before presenting the bad news itself. Describe any FIVE (5) types of buffers and its strategy definition respectively. (10 MARKS)

6) A company wants to convince its employees to switch to a new health insurance provider. They need to craft a persuasive message that appeals to their employees' interests and addresses their concerns. Explain FOUR (4) guidelines they should consider while writing a persuasive message.(10 MARKS)